How do I list my business on MyGuyPro?
Download the app, create your account, and select "I'm a Pro." Complete your profile with your name, trade, service area, and a few sentences about your experience. Once submitted, our team reviews it — typically within a few business days. Essential verification is free to start. You can upgrade to Pro ($79.99/mo or $769.99/yr) or Premier Pro ($139.99/mo or $999.99/yr) at any time from app settings or your account page.
Do you charge commissions or per-lead fees?
Never. MyGuyPro charges a flat monthly subscription fee — and that's it. Every dollar you earn from every job goes directly to you. We don't take a percentage of your revenue, and we don't charge you for leads whether you win the job or not. This is a foundational promise of our platform.
What's the difference between Essential, Pro, and Premier Pro?
Essential is free — you get a public profile, direct messaging, up to 5 booking requests/month, and your listing goes live once our team reviews your profile (Essential listings carry no consumer-facing badge). Pro ($79.99/mo, or $769.99/yr billed annually) adds unlimited booking requests, profile view analytics, enhanced search ranking, and the Verified Pro badge. Premier Pro ($139.99/mo, or $999.99/yr billed annually) adds priority top placement in search plus Featured Professionals placement on the app home screen, where your listing carries the Featured Pro chip. Annual billing saves about 20% on Pro and about 40% on Premier Pro. All tiers include zero platform commission for pros.
When do I actually get paid for a booking?
When a client accepts your quote, their card is authorized —
that reserves the money but does not charge them, and nothing is sent to you yet. They are
charged once the job is confirmed complete: either the client confirms it, or it releases
automatically 48 hours after you mark the job done if they do not respond. Your share is then
sent to your connected Stripe account and paid out on Stripe's normal schedule, typically a
couple of business days later. You keep 100% of your quoted rate — the 3% platform fee is paid
by the client on top.
Can a payment be taken back after I have been paid?
Yes, in one situation, and only for bookings paid
through the
app. If a client raises a concern after you have been paid, we review the booking and
give
both of you a chance to explain what happened. We only refund the client
where there is a reasonable basis to do so after that review — not automatically, and not on
request alone. If we do refund, the matching amount is reversed from your connected Stripe
account; if your balance does not cover it, Stripe recovers it from later payouts or the bank
account on file. That is a payment-processor function, not a fee or commission from us. If a
client pays you directly rather than through the app, we are not involved at all and cannot
reverse anything. See
Terms Section 4A for the full text.
How are trust badges earned?
The two review badges are performance-based and identical on every plan — Verified Pro is the separate, tier-based one, shown for paid plans. The review badges are earned by delivering great service. Once you hit 5 reviews with a 4.3+ average rating, you earn the Recommended badge. Keep that up and at 15 reviews with a 4.7+ average, you earn Highly Trusted — the platform's top signal. Badges appear on your profile and in search results, and update automatically as your reviews come in. They're the same at every tier, so Essential pros can earn them too.
How does the verification process work?
After you submit your profile, our team manually reviews it to confirm you're a legitimate local service professional. We check that your trade, service area, and contact info are accurate. Most reviews are completed within a few business days. If we need additional info, we'll reach out directly. Once approved, your green Verified badge goes live.
Where do I manage my subscription?
It depends on where you subscribed. If you subscribed through the iOS app via the App Store, manage your subscription in
iOS Settings → [your name] → Subscriptions → MyGuyPro. From there you can change your billing cycle (Monthly ↔ Annual), upgrade between tiers, or cancel. If you subscribed on myguypro.app, manage your subscription on the
/account page — billing, invoices, cancellation, and plan changes all happen there. Tap "Current Plan" in the app's menu to see which surface applies to you.
How do I cancel my Pro or Premier Pro subscription?
Subscriptions purchased through the iOS app are cancelled in
iOS Settings → Subscriptions → MyGuyPro → Cancel Subscription. Subscriptions purchased on myguypro.app are cancelled on the
/account page via the Stripe portal. Either way, your profile remains active at the Essential (free) tier after cancellation — you keep all your reviews, ratings, and bookings history. You won't be charged again after your current billing period ends.
Can I switch between Monthly and Annual billing?
Yes. On iOS, open the App Store subscription manager (iOS Settings → Subscriptions → MyGuyPro) and pick the Annual or Monthly variant — Apple handles proration automatically. On the web, the /account page lets you switch directly. Annual billing saves about 20% on Pro and about 40% on Premier Pro.
I subscribed on both the app and the website — what happens?
Both subscriptions stay active and you'll be billed by both Apple and Stripe until one is cancelled. We strongly recommend keeping a single subscription. To resolve a duplicate: pick the platform you prefer (the App Store, or myguypro.app), cancel the OTHER one using the steps above, and you'll only be billed on one going forward. Both subscriptions grant the same in-app tier, so there's no benefit to keeping both active. If you'd like a refund on a recent duplicate charge, contact
support@myguypro.app and we'll help you sort it out.
I reinstalled the app — how do I get my subscription back?
Open the app, sign in to the same account you used originally, go to Menu → Current Plan → Restore Purchases. Apple looks up the active subscriptions on your Apple ID and rewires your tier on this device. This works after reinstalls, on new devices, or when switching from sandbox to production billing.
What happens if my payment fails?
If a renewal payment fails, Apple or Stripe will retry on their standard schedule (about 3 attempts over a few days). Your subscription stays active during the retry window. If payment still hasn't succeeded after the final retry, your tier drops back to Essential and you can re-subscribe at any time. You'll always get a billing notification email from Apple or Stripe before any change.
I deleted my MyGuyPro account — am I still being charged?
Deleting your account in the app does NOT cancel a subscription you bought through Apple's App Store. Apple requires you to cancel that separately in
iOS Settings → Subscriptions → MyGuyPro → Cancel Subscription. Subscriptions bought on myguypro.app are cancelled automatically when you delete your account. If you've deleted your account and still see a charge from Apple, follow the iOS Settings path or contact
support@myguypro.app.
What does "priority placement" mean for Premier Pro?
Premier Pro pros appear at the top of relevant search results when clients search for their trade and service area. Within the Premier Pro tier, ordering is shuffled on every search so no single pro permanently owns the top spot — it is not sorted by rating, and it is not sold. This keeps placement fair between pros who are paying the sameed options first, and that your performance directly impacts your visibility.